AP
Apex Retail Logistics
Remote · E-Commerce
E-Commerce Resolution & Escalations Lead
Customer Supportremotemid Levelfull time
Overview
Manage high-priority customer escalations, shipping courier claims, dispute mediation, and VIP account satisfaction.
Responsibilities
Investigate lost or damaged parcel claims, authorize warranty refunds/replacements, and coach frontline agents.
Requirements
- Experience handling escalated customer disputes
- Strong negotiation and resolution skills
- High attention to detail
Key Skills & Tools
- Dispute Resolution
- Shopify
- Claims Management
- Leadership
Language Requirements
Fluency in: English
Compensation & Terms
$22 - $29 / hr
Independent contractor service fee. Currency follows your country of operation (USD).
Schedule
Minimum commitment of 35 hours weekly. Full-time 40 hours/week.
Application Process
- Submit your application and profile details.
- Employer review and qualification check.
- Brief screening interview or onboarding alignment.
- Final confirmation and schedule dispatch.