CL
CloudDesk SaaS Solutions
Remote · Technology
Tier-1 SaaS Helpdesk & Product Specialist
Technical Supportremoteentry Levelpart time
Overview
Assist enterprise users with software onboarding, password resets, browser extension configuration, and feature walkthroughs.
Responsibilities
Triage incoming support tickets via live chat, replicate software bugs, escalate complex issues to Tier-2 engineering.
Requirements
- Tech-savvy with browser extensions and SaaS apps
- Fast typing speed (55+ WPM)
- Clear problem-solving ability
Key Skills & Tools
- Jira
- Intercom
- Bug Reporting
- Live Chat Support
Language Requirements
Fluency in: English
Compensation & Terms
$20 - $26 / hr
Independent contractor service fee. Currency follows your country of operation (USD).
Schedule
Minimum commitment of 20 hours weekly. Morning & afternoon shifts (20 hrs/week).
Application Process
- Submit your application and profile details.
- Employer review and qualification check.
- Brief screening interview or onboarding alignment.
- Final confirmation and schedule dispatch.