TH
The Home Depot Pro Care
Remote · Retail CX
Inbound Pro Customer Support & Order Care
Customer Supportremotemid Levelfull time
Overview
Support contractor accounts and retail customers with order tracking, store inventory inquiries, delivery logistics, and returns.
Responsibilities
Handle multi-channel phone and email inquiries with urgency, resolve order exceptions, and document case notes in CRM.
Requirements
- 1+ years customer service experience
- Proficiency with order management software
- Quiet dedicated home office
Key Skills & Tools
- Zendesk
- Order Management
- De-escalation
- Omnichannel
Language Requirements
Fluency in: English
Compensation & Terms
$18.50 - $24.50 / hr
Independent contractor service fee. Currency follows your country of operation (USD).
Schedule
Minimum commitment of 30 hours weekly. Monday - Friday, standard business hours.
Application Process
- Submit your application and profile details.
- Employer review and qualification check.
- Brief screening interview or onboarding alignment.
- Final confirmation and schedule dispatch.