AI Tools for Support Teams
Use AI assistants safely and effectively in customer work.
100% Online
Flexible & on-demand
Self-Paced
Pause & resume anytime
Pass-Mark Quizzes
Real mastery required
Verifiable Credential
Public check link
What you will learn
Write effective prompts
Competency outcome 1
Spot and correct mistakes
Competency outcome 2
Keep customer data out of public tools
Competency outcome 3
About this course
Prompting, verifying output and protecting private information.
Course Curriculum
1 module • 2 lessons • 2 h 30 min total length
Working with AI
- 1. How assistants workVideo11 min
- 2. Safe use policyReading10 min
Wingman Completion Standard
Every certificate is earned: videos verify watch completion, reading modules enforce minimum dwell time, and quizzes require passing score to qualify for public digital verification.
Course Instructor
Sample Instructor
Verified InstructorWingman Academy Faculty • Customer Experience Specialist
Sample bio.
Learner Reviews
“A direct, highly practical course that translates straight to everyday customer resolution and workflow improvements.”
Learner verification active • Early access cohort